Need help using our platform? Here are answers to some common questions:
Why is my image getting cut off?
If your image looks cropped or parts are missing, it’s usually due to sizing.
Recommended dimensions:
1200 x 675 pixels (16:9 ratio)
This ensures your image displays well on all screens without unexpected cropping.
What image formats do you support?
You can upload images in JPG or PNG formats. For best results, use high-quality JPG or PNG files under 1MB.
Can I edit or replace my submission later?
Yes! If you spot an issue after submitting, you can edit the submission anytime. We’re happy to help update your listing.
How long does it take for my submission to appear?
Most submissions are reviewed and published within 24-48 hours. You’ll get an email notification once it’s live. You can purchase the pro plan to publish the submission immediately.
Something else?
If you’re running into other problems or have questions not covered here, please contact us at 📧 support@hackdb.com. We’re here to help!